Another "can't connect" post, sorry

Intiface® Central Support
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Hello, I recently bought theHandy and was interesting it getting it to connect to my PC instead of just my phone. I downloaded Intiface Central, couldn’t get it work, so started looking for advice.

I have downgraded theHandy firmware from 4 to 3, as that apparently helps. This moved it from not showing up in the log at all, to now giving the message “Found protocol ‘thehandy’ for user specifier BluetoothLE(BluetoothLESpecifier ( names: (‘The Handy’), manufacturer_data , advertised_services: (1775244d-6b43-439b-877c-060f2d9bed07), services: {} }).” (I think - it wouldn’t let me copy-paste so I’ve typed that out). However, it’s then followed by “Device errored while trying to connect: Device type specifier error: Btleplug error: NotConnected”, which I believe existing advice is that it’s due to using built-in bluetooth and I should purchase the TP-Link UB400, which was only £10 so I did. However, I’m still getting the same message.

I think it’s coz Intiface is still using the built-in bluetooth, so I turned it off in Windows (10, winver 22H2, FYI) bluetooth settings. but I can see “CSR Bluetooth” in my taskbar icons still. Now, Intiface doesn’t scan at all, the log shows “Start scanning request failed: Error { code: HRESULT(0x800710DF), message: ‘The device is not ready for use.’}” - I feel like Intiface doesn’t know to use the CSR bluetooth instead of the disabled in-built bluetooth, but I cannot for the life of me figure out where in the settings I can configure that, or find any prior help topics on the specific subject.

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Oh, ok, slight update: I recall advice being to scan via Intiface, don’t try to connect directly via Windows… but I went to “Add Bluetooth Device” on the CSR icon, saw “The Handy” and went, “eh, what’s the worst that could happen?” and tried to connect… it started pairing, waited a fair while, then gave me an error message of no pairing response, then CSR add device option no longer populates with devices to try, just scans for ages without finding anything, apparently. If I restart the computer, it works again, but only the first time, then it goes back to not showing any devices.

BUT, now I can see “The Handy” under “Disconnected Devices” in Intiface. But, no change in log, still doesn’t appear in connected devices, so no actual progress. :confused: