Unable to connect to device syncro

Intiface® Central Support
1

When you purchase a new Isyncro, it seems to have been upgraded and is displayed as “syncro2”.
The discovered display is output to the log, but connection is not possible.
Is there any workaround?
syncro2

2

@blackspherefollower Heads up, might need a device config update?

3

Very possible.

@mark Can you try modifying your device config in C:\Users\<username>\AppData\Roaming\com.nonpolynomial\intiface_central\config, changing

    "synchro": {
      "btle": {
        "names": [
          "Shinkuro",
          "synchro EX"
        ],

to

    "synchro": {
      "btle": {
        "names": [
          "Shinkuro",
          "synchro2",
          "synchro EX"
        ],

restart Intiface and let us know if that works?

1 Like
4

After rewriting the device settings, I was able to connect!
Thank you very much.

1 Like