What to do if Intiface Central shows socket collision errors

If you are experiencing crashes right when you hit Start Server in Intiface Central, there may be another program on your computer that is taking up the same network port that Intiface Central uses (TCP port 12345).

To see what program is taking up this port, we recommend downloading and running the TCPView Utility from Microsoft

Upon running TCPView, you will be presented with a window with all of the programs on your computer that are currently listening on network ports. You’ll want to find the program listening on Local Port 12345.

This is usually one of the following programs:

  • Wondershare - If you see an executable named “ElevationService.exe”, this is most likely Wondershare, a program used for managing/downloading files off mobile phones. Wondershare will come up on boot and hold the port unless it is explicitly stopped. You can try removing the Wondershare software (possibly called “Dr. Fone”) and rebooting to see if that fixed Intiface Desktop. If not, see this youtube video for more information on shutting down the Wondershare service.
  • LeapMotion/Ultraleap - Software for the LeapMotion hand tracking hardware may also listen on port 12345. If you have this device, you may need to shut down the service in order to use Intiface.